Transforming Law Firms Part 2 – Hildebrandt Institute

This is Part II of a two-part series by Mike Lowe, a strategy and management consultant whose firm HardingLowe works with law firms to improve their efficiency and profitability.  You can read Part I, on AFAs and other cost and pricing issues, here.

As a twelve-year veteran of the management consulting firm Accenture, I experienced the successful transformation of a professional services firm in response to a changing marketplace.  Now, as I work with top-tier law firms, I am convinced that there are several lessons from management consulting that they can apply as they address their own changing marketplace.  Last week’s article covered lessons learned regarding pricing, cost, risk, and quality.  This week, I focus on people and culture.